+1 888 569 5632 | support@rcxcable.com
Save More with Internet + TV + Home Phone Bundles - Call Now!
Cancellation Policy

How to cancel your Rcx Cable service

This page explains the steps to cancel, timelines, proration rules, equipment return process, and what to expect on your final bill. It applies to Internet, Cable TV, and Home Phone services in the United States.

Last updated: October 16, 2025 Applies in the US
Need to cancel now

Call +1 888 569 5632 or sign in at rcxcable.com to start the request.

See the steps Return equipment

Summary

Most residential services are month to month. You can cancel at any time. If you have a term plan your order or promotional documents control any early termination fee. Equipment must be returned in good working condition within the stated window to avoid fees. Proration for unused days may apply based on your plan and the rules in your area.

Home Phone uses VoIP. If you plan to keep your telephone number, submit a port to the new provider before you cancel. Cancelling early can cause permanent loss of the number.

Contents

  1. Scope
  2. How to cancel
  3. Cancellation windows and fees
  4. Effective date, billing, and proration
  5. Equipment returns
  6. Final bill, credits, and refunds
  7. Special situations
  8. Contact support

Scope

This policy covers consumer services purchased directly from Rcx Cable. If you ordered through a third party retailer the retailer policy may apply to your initial payment. Business accounts follow the service schedule in the business agreement.

How to cancel

  1. Sign in at rcxcable.com and open Account. You can also call +1 888 569 5632
  2. Choose the service you want to cancel and select a date. Same day requests are often available
  3. Confirm your contact email and preferred phone so we can send return instructions
  4. Write down the confirmation number. You will also receive an email
  5. Return equipment using the prepaid label or complete a tech pickup if scheduled

If you placed an order recently and want to stop it before installation, see the windows and fees section. It covers how we handle installation deposits.

Tips before you cancel
  • Run a speed test and contact support if you are cancelling due to performance. We can often fix issues fast
  • Consider a seasonal hold for up to a few months if you are traveling. Holding service can be cheaper than cancelling and reconnecting
  • For Home Phone, start the number port with the new provider first. Wait for a port complete notice before you finalize cancellation

Cancellation windows and fees

Scenario What to expect Notes
Cancel before installation We stop the order and reverse eligible charges Custom work or special order equipment may be excluded if work has started
Cancel on a month to month plan No early termination fee Charges apply through the effective date. Proration may apply based on your plan
Cancel a term plan An early termination fee may apply See your order or promotional materials for the exact amount and timing
Equipment not returned on time Unreturned or damaged equipment fee We remove the fee when returned equipment passes inspection

Eligibility and fees can vary by location and promotion. This table is a guide.

Effective date, billing, and proration

Equipment returns

Return leased equipment in good working condition to avoid fees. Use the prepaid label so the package is tracked to your account.

Final bill, credits, and refunds

Special situations

If you are moving within our service area we can transfer service to the new address. If the new address is not serviceable we cancel and follow the rules in this policy. Equipment may change at the new location.

We can close the account at no charge with a copy of the death certificate or legal documentation. We help with number transfer for Home Phone when possible.

Active duty customers may qualify for special cancellation or hold options. Contact support and provide deployment orders so we can review available choices.

Apps and channels purchased from third parties follow the provider policy. You must cancel those directly with the provider. Charges from third parties can continue after you cancel Rcx Cable unless you cancel them with the provider.

We can help you choose the best option

Call +1 888 569 5632 or visit rcxcable.com to chat with us. You can also schedule cancellation for a future date.

Start the steps Return equipment