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Frequently Asked Questions

Answers to common questions

Find quick answers about ordering, installation, billing, Internet, TV, and Home Phone. If you do not see what you need, contact us and we will help.

Installation Billing Internet TV Home Phone Equipment
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Phone: +1 888 569 5632
Email: help@rcxcable.com
Website: rcxcable.com

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Account and orders Billing and payments Installation and equipment Internet Cable TV Home Phone Bundles and promos Moving Outages and support Policies and legal
Service address

Rcx Cable
2922 W Clarendon Ave
Phoenix, AZ 85017, United States

Call 888 569 5632

Account and orders

Enter your ZIP on the Packages page or call +1 888 569 5632. We verify your exact address to show available plans, speeds, and channels.

Yes. Sign in to your account or call us to pick a new date. If outdoor work is required weather can change availability. We will confirm the first open window.

Call us or visit rcxcable.com to start the request. See our Cancellation Policy for proration, equipment return, and final bill details.

Billing and payments

Enable auto pay in your account to have the balance charged each month on the due date. Paperless billing sends statements by email. Some promotions require both features.

Review your bill, then contact us with the date and amount of the charge. We correct billing errors with a refund to the original method when possible or a bill credit. See the Refund Policy for timelines.

Changes can be caused by promotions ending, partial month proration, equipment changes, taxes, or fees. Your bill shows a side by side comparison of last cycle and this cycle for easy review.

Installation and equipment

Both options are available in many areas. If the address is pre qualified you can use a self install kit. New wiring or complex setups may require a technician visit.

Use the prepaid label we provide and include power supplies, remotes, and cables. Keep the drop off receipt until your account shows the return.

Yes where compatible. We can provide a compatibility list for your access type. Our support team can help confirm before you purchase.

Internet

Plans range from 300 Mbps to 1 Gbps in many areas. Actual results vary with location, wiring, WiFi conditions, device capability, and network load.

Place the gateway in a central, open area away from obstructions. Add mesh extenders for larger homes and check coverage in our app. We can help with placement tips during installation.

Many plans include unlimited data. Network management policies can vary by area. Details appear during checkout and in your account.

Cable TV

Lineups vary by area and can change. Enter your ZIP during checkout to see channels. Regional sports and 4K programming depend on rights and equipment.

Record shows to the cloud and watch on supported boxes. Storage options range from starter to 400 hours depending on your plan. Recording limits and fast forward may vary by channel.

Yes on supported devices and networks. Some content requires home network authentication or has out of home limits required by content providers.

Home Phone

Yes in many cases. Provide your current account number and a recent bill. We coordinate the port and confirm the transfer date.

911 calls route based on your registered service address. Keep the address current. Home Phone requires power and broadband. A battery backup helps during short outages.

Unlimited nationwide calling, caller ID, call waiting, voicemail with email delivery, and spam blocking on most plans. See the Home Phone page for details.

Bundles and promotions

Savings apply when you combine two or more services on one account. Promotions vary by area and date. Your order shows the exact discount before checkout.

The plan continues at the standard rate. We show the end date during checkout and on your bill. You can change packages at any time and new promotions may be available.

Moving

Yes if the new address is serviceable. We schedule installation and confirm if equipment changes are needed. If not serviceable we follow the Cancellation Policy.

A seasonal hold can pause service for a limited time at a lower rate in some areas. Contact support to check availability at your address.

Outages and support

Sign in to your account or call us to see known outages by address. We show status and estimated restoration time when available.

Check power to your gateway and TV box, verify cables are snug, and restart the device. If service does not return contact support and we will run remote tests.

Yes when the outage meets our credit policy. We calculate time based credits after verification. See the Refund Policy for details.

Policies and legal

See the Privacy Policy for how we collect, use, and share information and for US state privacy rights including CPRA.

See the Terms and Conditions for details about acceptable use, billing, equipment, limitations, and dispute resolution.

See the Cancellation Policy and the Refund Policy for steps, timing, proration, and equipment returns.

Still need help

Call +1 888 569 5632 or email help@rcxcable.com. Chat and account tools are available at rcxcable.com.

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