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Refund Policy

Refunds and bill credits at Rcx Cable

This page explains when refunds apply, how credits work, and what to expect after you submit a request. It applies to Rcx Cable Internet, Cable TV, and Home Phone services.

Last updated: October 16, 2025 Applies in the US
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Call +1 888 569 5632 or email billing@rcxcable.com. You can also visit rcxcable.com for chat and account options.

Start a refund request See eligibility

Summary

Rcx Cable issues refunds when you are billed in error or when a cancellation qualifies for a refund under your offer. For most service issues we provide bill credits instead of refunds. Credits reduce your next invoice. Refunds return money to your original payment method when possible.

Equipment fees and deposits are refunded after we receive equipment in good working condition. Use our return label to track the package.

Contents

  1. Scope
  2. Eligibility for refunds
  3. Non refundable charges
  4. Credits for outages or issues
  5. Equipment returns and deposits
  6. Refund timing and method
  7. How to request a refund
  8. Special situations
  9. Contact billing

Scope

This policy covers consumer services purchased directly from Rcx Cable. If you ordered through a third party retailer the retailer policy may apply to your initial payment. For business accounts see your service schedule.

Eligibility for refunds

Examples below describe common cases. Your order confirmation and Terms and Conditions control if they differ.

Scenario Refund or credit Notes
Order canceled before installation Full refund of prepaid amounts Allow time for payment processor to reverse authorization. Custom work or special order equipment is excluded.
Technician unable to install service Full refund of prepaid amounts If installation fails due to address not serviceable we refund installation fees and any device payments that are returned.
Cancellation within the first billing cycle after activation Prorated credit for unused days Equipment must be returned within the stated window for device fee refund.
We billed you in error Refund to original payment method Examples include duplicate charges or wrong plan price. Contact us within the dispute period printed on your bill.
Promised credit that did not appear Bill credit We add the missing credit on the next invoice once verified.
Service outage that meets credit policy Bill credit See Credits section for how we calculate time based credits.

Eligibility can vary by promotion or state law. Proof of payment and account verification may be required.

Non refundable charges

Credits for outages or issues

When service is unavailable due to a network outage you may qualify for a time based credit. We calculate credits from the time a qualifying outage begins until the time service is restored.

What qualifies
  • Network outage confirmed by Rcx Cable
  • Outage that lasts beyond a reasonable restoration time in your area
  • Customer equipment was powered and connected during the period
What does not qualify
  • Issues caused by customer owned wiring or devices
  • Power outages at the premises without battery backup
  • Scheduled maintenance with prior notice where practicable

Credits appear on the next invoice after verification. Credits are not cash refunds.

Equipment returns and deposits

Return leased equipment in good working condition within the stated window to avoid fees. Use the prepaid label we provide so the package is tracked to your account.

Refund timing and method

How to request a refund

  1. Sign in to your account and review recent bills for the charge you want to dispute
  2. Collect details. Date and amount charged, payment method, and any ticket numbers
  3. Contact us by phone, chat, or email within the dispute period printed on your bill
  4. We review your account and may request proof of payment if needed
  5. We confirm approval and the method. Refund or bill credit

For credit card disputes we recommend contacting us first. Chargebacks can slow resolution and may lead to service suspension while a bank investigation is pending.

Billing contacts

Phone +1 888 569 5632
Email billing@rcxcable.com
Address 2922 W Clarendon Ave, Phoenix, AZ 85017, United States

Open billing chat View my bills

Special situations

Promotional credits and free trials convert to standard rates at the end of the term unless you change or cancel. Promotional gift cards are not refundable and may have separate issuer terms.

Some states provide additional cancellation or refund rights. We honor rights that apply to you. See the Privacy Policy and Terms and Conditions for state notices and definitions.

Home Phone uses VoIP. If power or broadband is unavailable calls including 911 will not complete unless you have battery backup. We do not provide refunds for outages caused by loss of power at the premises.

Apps and channels purchased from third parties follow the provider policy. Contact the provider for cancellations and refunds on those products.

Questions about refunds

We are here to help. Call +1 888 569 5632 or email billing@rcxcable.com. You can also visit rcxcable.com for chat and account options.

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