This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have. It applies to rcxcable.com, our apps, and our Internet, Cable TV, and Home Phone services.
Email: privacy@rcxcable.com
Phone: +1 888 569 5632
Address: 2922 W Clarendon Ave, Phoenix, AZ 85017, United States
We collect information when you visit our sites, use our services, contact support, or interact with our ads. We use it to provide and improve services, communicate with you, prevent fraud, and meet legal obligations. We share information with vendors that help us run the business, with your consent, and when required by law. You can control marketing communications, certain cookies, and some data sharing. Additional rights may apply based on your state.
This policy covers rcxcable.com, any website that links to it, our mobile or TV apps, and our Internet, Cable TV, and Home Phone services in the United States. It does not cover third party websites or services that are linked from our sites. Those are governed by their own policies.
We collect information in the categories below. Some information qualifies as personal information under state laws.
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, postal address, phone number, email, account identifiers, device identifiers, IP address | Account creation, service delivery, customer support, security, verification |
| Commercial information | Records of services purchased or considered, installation dates, billing history | Order processing, billing, customer support, analytics |
| Network activity | Log data from our sites and apps, device and browser type, pages viewed, interactions, crash data | Site functionality, diagnostics, fraud prevention, analytics |
| Service usage | Internet speed tests, equipment status, WiFi settings, TV channel tune and DVR events, Home Phone call records such as time and duration | Provide and improve services, troubleshoot, comply with law and carrier requirements |
| Geolocation | Service address, approximate location from IP, installer GPS arrival and completion data | Installation, service availability, E911 address verification |
| Audio or visual | Call recordings with support when permitted by law, voicemail recordings for Home Phone | Quality assurance, training, troubleshooting, fraud prevention |
| Inferences | Preferences or service interest derived from interactions with our sites and ads | Personalize offers and communications, improve products |
We do not seek sensitive personal information such as precise geolocation outside of what is needed to install or maintain service. If you choose to provide sensitive information during support we handle it as confidential.
Residents of some states including California, Colorado, Connecticut, Utah, and Virginia have rights regarding personal information. These can include the right to know, access, correct, delete, and opt out of certain processing such as sale or targeted advertising. We honor requests as required by the laws that apply to you.
Under the California Consumer Privacy Act as amended by the CPRA you have rights to know, access, correct, delete, and opt out of sale or sharing for cross context advertising. You also have the right to limit the use of sensitive personal information where applicable.
| Category | Collected | Shared for cross context ads | Sold for money |
|---|---|---|---|
| Identifiers | Yes | Possible - cookie ID, hashed email, IP | No |
| Customer records | Yes | No | No |
| Protected classifications | No | No | No |
| Commercial information | Yes | No | No |
| Internet or network activity | Yes | Possible | No |
| Geolocation | Yes - service address and approximate | No | No |
| Audio or visual | Yes - support call recordings, voicemail | No | No |
| Inferences | Yes | Possible | No |
How to submit a request
We will verify your request using information associated with your account. You can use an authorized agent with written permission. We do not discriminate for exercising your rights.
Colorado, Connecticut, Utah, and Virginia laws provide similar rights including access, correction, deletion, portability, and the right to opt out of targeted advertising. Use the same request methods listed above. If your request is denied you can appeal by replying to our decision. We will provide instructions and timing in our response.
Our services and sites are designed for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child provided personal information to us, contact us and we will take steps to delete it.
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is perfectly secure. Keep your account credentials safe and let us know if you suspect unauthorized access.
We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary. Examples: billing records are typically kept for several years for tax and audit. Call recordings and diagnostics are kept for a shorter period unless needed for investigations or legal reasons.
We provide services in the United States. If you visit our sites from outside the US, you agree that your information may be processed in the US where laws may differ from those in your country.
We may update this policy to reflect changes in our practices or legal requirements. If changes are significant we will provide prominent notice. The Last updated date at the top shows when this policy was revised.
Email privacy@rcxcable.com or call +1 888 569 5632. You can also write to: Rcx Cable, 2922 W Clarendon Ave, Phoenix, AZ 85017, United States.
This policy is intended to summarize how we handle information. It does not create contractual rights. For service terms see your subscriber agreement.