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How can we help

Troubleshoot your services, check outages, manage your account, or get in touch with our team. We are here to help with Internet, Cable TV, and Home Phone.

Internet TV Home Phone Billing Contact
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Phone +1 888 569 5632
Email help@rcxcable.com

Check outages Submit a request

Top solutions

Restart my gateway
Fix weak WiFi
Reset my TV box
Voicemail setup
Pay my bill
Move my service
Support hours
Mon to Sat8:00 am - 8:00 pm
Sunday9:00 am - 6:00 pm

Times shown are local to Phoenix, AZ. Holiday hours may differ.

Customer checking a home gateway

Internet support

Follow these steps to fix most connection issues. If service does not return after you complete the checklist, contact us and we will run remote tests and schedule a technician if needed.

Improve WiFi Contact support

Tip: Place the gateway in a central open area for better coverage.

Customer using a TV remote

TV support

Check that the TV input matches the connected box, reseat HDMI, and power cycle the TV box. If you see an activation message follow the on screen steps or contact us.

Run a channel refresh from your account or restart the box. Channel lineups vary by area and can change. If a paid add on is missing check your plan.

Verify network connection and storage. Some channels limit fast forward or out of home playback. Try a fresh recording after a reboot.
Chat with support Submit a ticket
Home phone on a table

Home Phone support

  • For no dial tone, confirm the phone is connected to the phone port on the gateway and restart the gateway
  • Test with a basic corded phone to rule out handset issues
  • Update your E911 service address in your account so emergency calls route correctly
  • For number porting, keep your old service active until the port completes

Home Phone uses VoIP and needs power and broadband for calls including 911. A battery backup is recommended.

Open a request Call support
WiFi router on a shelf

Improve WiFi coverage

  1. Place the gateway in a central open location off the floor
  2. Keep it away from thick walls and metal appliances
  3. Use 5 GHz for speed and 2.4 GHz for longer range when supported
  4. Add mesh extenders for large homes or multi level layouts
  5. Update device software and change old WiFi passwords
Back to Internet steps

Outages and maintenance

Enter your address to check for known outages or scheduled maintenance. If an outage is in progress we will show status and the estimated restoration time when available.

If your power is out your gateway will not work unless you have a battery backup.

Status will appear here after you search

We will show any known outage at your address and the latest updates from our network team.

Billing and account

Common billing topics
  • How to enable auto pay and paperless billing
  • Understanding taxes, fees, and surcharges
  • Where to see promotions and expiration dates
  • How to request a refund or credit
View my bill Refund Policy Cancellation Policy
Account tools
Restart my gateway
Reschedule appointment
Return equipment
Update E911 address

Popular help articles

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Moving or seasonal hold

We can transfer service to a new address if available or set up a seasonal hold in some areas. Contact us before your move date so installation is ready when you arrive.

Talk to moving support Schedule a transfer

Contact Rcx Cable

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Accessibility and languages
  • Relay calls are welcome. We support TTY and TRS
  • Language support is available in Spanish and other languages on request
  • Alternate format bills and large print can be requested
Safety and scams

We will not ask for payment by gift card or for your password. Messages will come from @rcxcable.com addresses. If you receive a suspicious message contact help@rcxcable.com.

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